In the early 19th century, then-president Thomas Jefferson used a device he called a “polygraph” (no relation to the modern so-called “lie detector machine”) that allowed him to write two identical letters at once: one to send and one to …

The Definitive Guide to Office Automation in 2023 Read more »

Across industries and around the globe, customer expectations are evolving. A growing majority of customers – 72% – demand personalization and seamless digital experiences. At the bottom line, the elevated importance of personalization in customer engagement significantly increases the potential …

Customer Information Management: What It Is and Why You Need It Read more »