We have a strict policy that all support cases begin with a ticket. We require tickets so that we can more closely track each case.
Contact Technical Support
We want to help you resolve any issues you're experiencing. Please read the following guidelines about our support policies and procedures.
Have You Tried Our Self-Help Offerings?
We rarely hear original support issues. Odds are the problem you're experiencing has a simple solution, and our self-help resources can help you get to it faster than going through the full support process. Try Self-Help »
Create a Support Ticket
Please read these support guidelines carefully before submitting a ticket.
- Support is for technical problems ONLY. For training and setup help, please request a consultation from Professional Services.
- Phone support will be scheduled by your support representative
- Issues are normally responded to within one business day. (There will be limited support on weekends and days surrounding major holidays)
- Hours: 9:00am to 5:00pm, Mountain Time