Ensuring Quality Customer Service by Going Paperless
Paperless storage is fast becoming a staple for many businesses. The benefits that paperless can bring to a company, like increased productivity and efficiency, are well-known. There is another area we rarely consider when we talk about the benefits of a paperless office: customer service. Read any Yelp review and you will find that the single largest influencer of a customer’s reaction to a company and, as a result, the one factor that can make or break a company’s reputation is customer service. Here is how a paperless office can help you achieve your goal of improving customer service.
Fulfilling the Customer’s Needs with Ease
A paperless system enables you to search for documents with little effort. Hence, your staff can operate with greater efficiency to get answers to your customers, clients, or patients more quickly. People love being able to get the information they need, and get it quickly. In fact, few things will irritate folks more than not being able to find the right person to give them the right information in a timely way. So implement a paperless office and please your customers.
This kind of accessibility by going paperless can also help your reps with remote access to information while working face-to-face with your customers. A real estate agent, for example, can access additional information on a home while out exploring properties with the client. And rather than leaving the room to dig up a chart or lab report, a doctor pull up information while sitting with the patient in the exam room.
A paperless office can also aid you in anticipating your customer’s needs. By carefully logging a history of interactions and transactions with a customer, you will have a greater sense of their habits and needs. From there on, you can easily spot holes in their service or identify products that they will respond to. Your customers will be impressed with your attention to detail and will feel catered to.
Paperless Document Management
Going paperless is as easy as downloading software on your computer. For example, at FileCenter DMS, we provide FileCenter to help you easily scan, organize, find, and edit your important documents. Our program is designed to be simple yet powerful enough to enable any business to have all their files at their fingertips. And the less time your customer has to worry about receiving information, the happier they will be.