Tag: customer service

By Posted on Posted in Document Management Tagged with , , , ,

Is your business inbox a cluttered mess?  Email platforms hinder your ability to find documents quickly in times of need. With conventional email channels, documents in your inbox are alienated from your system, therefore obstructing information retrieval. In fact, 32% …

How to Include Email Management in Your Documentation Process in 2024 Read more »

By Posted on Posted in Office Efficiency Tagged with , , , ,

In a business landscape increasingly defined by digital transformation and omnichannel communication, providing exceptional and personalized customer experiences at all customer touchpoints has grown in importance. Eighty percent of consumers report changing brands following customer experiences that failed to meet …

How (and Why) to Create a Customer Journey Document Read more »