FileCenter's Save/Open Dialogs Aren't Working
If FileCenter's Save/Open dialogs aren't working or stopped appearing, check the following:
Is the Integration Enabled?
Verify that the integration is still enabled. Go to FileCenter's "Settings" and select the "SaveAs/Open" option on the left. The Save/Open integration should be set to either "Enable FileCenter for all supported applications" or to "Enable FileCenter only for selected applications", and your preferred applications should have a checkmark next to them in the "Supported Applications" list box.
Is FileAgent Running?
Verify that FileAgent is running in the system tray (the list of icons in the lower right-hand corner of Windows, by the clock). The icon looks like a line chart on a white background. You can also check for it in the Task Manager (CTRL + ALT + DEL, then click the "Processes" tab and look for "fileagent.exe" or "fileag~1.exe"). If it is not running, start it by closing and re-opening FileCenter, or by rebooting.
Are There Any Cabinets?
You must have at least one cabinet defined, otherwise the Save/Open dialogs will be suppressed. Create a cabinet with at least one drawer and try again.
Is Only a Single Application Affected?
Internet Explorer. FileCenter's Save/Open dialogs often don't work with some versions of Internet Explorer because of some overly strict security settings. The fix is to use a different web browser.
Acrobat. In the case of Acrobat, the integration has been disabled because a conflict with Acrobat's licensing engine in some versions of Acrobat causes crashes. You can try enabling the integration by hand. See the Knowledge Base article Activate FileCenter's Save/Open Dialogs for a Program.
WordPerfect. For FileCenter's Save/Open dialogs to work in WordPerfect, you must disable WordPerfect's "Enhanced File Dialog" feature:
- In WordPerfect, select the "Settings" option in the "Tools" menu (it may be under the "Edit" menu)
- Double-click the "Files" icon
- On the dialog that will appear, look for the "Use enhanced file dialogs" option (normally it is in the lower left corner of the dialog)
- Deselect this option
- Click "Apply" and close the settings dialogs
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