Submit a Support Ticket
IMPORTANT: Please use a valid email address. If you're not getting replies, check your spam folder.
Please provide as much detail as possible:
- Version of the software (Home tab at the top left of FileCenter, or the drop-arrow under Help > About)
- Exact steps for reproducing the problem
- Screen captures of errors or issues
- Antivirus program you use
- Windows version
- Good descriptions will help us get you to a solution more quickly
If requesting phone support please install the latest version of the software first (if you're on the current version): Downloads »
To start a support case, send an e-mail to .