Scan to Word - Formatting Not Preserved
The "Scan to Word" and "Send OCR Text to Word" features do not preserve formatting. They simply send the raw text itself and attempt to preserve lines or paragraphs where it can.
What we've found is that it is almost impossible to perfectly preserve formatting from the original. You end up with hundreds of little font/sizing/spacing abnormalities, and it takes longer to clean those up than to simply apply a style to a fresh paragraph of text. The majority of users prefer to deal with plain text then apply their own formatting.
A better solution starts right here.
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