Downloading Files

The whole point of sharing files on the Portal is for your guests to be able to download them. This topic will describe how that works. Also note that, if you allow it, your guests can upload files into the Portal too, for you to download. We'll cover that scenario as well.

How Guests Download Files

When you share files with your guests, they will receive an email message containing instructions for downloading the files. In this email they will find a link. They need to click that link.

What happens next?

If you've set up a password for your guest, they will go to a login page. After logging in with the password, they will see the file(s) shared with them.

If you haven't set up a password for your guest, they will go directly to the file(s).

Downloading the Files

All files and folders have a checkbox to their left. Your guest should put a checkmark next to each item they wish to download. A Download button will appear. Click this button to begin the download. The download will be saved to their computer's Downloads folder.

Important: If your guest selects more than one file or selects a folder, their download will be a ZIP file. See Unzipping Files below.

How You Download Files

If your guests have shared files with you, you will want to download them to your PC:

  1. Select the Files tab in the Portal interface
  2. Navigate to the folder where the file is (to learn how to navigate folders, see Managing Folders)
  3. Put a check mark next to each item you wish to download
  4. A Download button will appear
  5. Click Download to begin the download
  6. The file will be saved to your computer's Downloads folder

Note that you can only download from one folder at a time. If the files are spread across multiple folders, you will need to download each one individually.

Important: If you select more than one file or selects a folder, your download will be a ZIP file. See Unzipping Files below.

Important: Downloading does not remove the file from the Portal. It simply saves a copy on your machine. Also note that the file on your machine and the copy in the Portal are not linked to each other. They are each independent copies.

Unzipping Files

If the download is a ZIP file (or compressed folder), the individual files must be extracted. Fortunately, it's quite easy:

  1. Double-click the downloaded file
  2. Windows will display the contents as individual files and folders
  3. Click the Extract All button on the toolbar, OR ...
  4. Right-click in the whitespace and select Extract All
  5. Browse to the folder where you want to save the files
  6. Click Extract

Note that it's also possible to copy the files in the ZIP file and paste them where you want to save them.